Your Data. Your Control.

This Privacy Policy explains how SimFlow platform is operated. For the purposes of applicable data protection laws, the data controller is:

• Company: Aiti commerce, MB.
• Registered Address: Pernkūnkiemo 19, Vilnius, Lithuania, LT-12120.
• Contact Email: support@getsimflow.com
• Data Protection Contact: support@getsimflow.com

We may collect and process the following types of information when you interact with the SimFlow platform:

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  Identity & Contact Data: Name, Email, Company info, Website, Contact info, Demo requests.
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  Configuration Data: Customer/project info, Room dimensions, Product config.
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  Technical Data: Analytics, Cookies, IP addresses, browser types.

We use the collected information for the following purposes:

We draw a clear distinction between your data and the data of your end-customers.

• Retailer as Controller: For your end-customers' data, you are the data controller.
• SimFlow as Processor: We act only as a service provider or processor for that data.

Our platform uses advanced AI models to process conversations and surface product information from integrated knowledge bases.

Important: We do not use your proprietary customer data or conversations to train general AI models.

We use various tracking technologies to improve our services:

• Essential cookies for platform functionality
• Analytics (e.g., Google Analytics)
• Marketing cookies (e.g., Meta/Facebook)

You can manage your preferences using our cookie settings.

We may share data with trusted third-party providers for Hosting, Analytics, CRM, Email, AI processing, Payment, Authentication, and Infrastructure Monitoring.

We retain data only as long as necessary for the business, legal, or contractual purposes for which it was collected.

We implement robust architectural security measures to protect your data:

• Access controls and strict Authentication
• End-to-end Encryption for data in transit and at rest
• Secure infrastructure and continuous Monitoring
• Regular encrypted Backups

When processing data outside the EEA, we implement appropriate safeguards to ensure your data remains protected to the same high standards.

Depending on your jurisdiction, you have rights relating to your personal data, including: Access, Correction, Deletion, Restriction, Objection, Portability, and the Right to withdraw consent.

SimFlow is a B2B platform and is not intended for or directed at children. We do not knowingly collect data from individuals under 18.

We may update this policy periodically to reflect changes in our practices or regulatory requirements. Material changes will be communicated.