1. About SimFlow
These Terms of Service ("Terms") govern your access to and use of the SimFlow platform, a B2B software solution designed for golf simulator qualification, configuration, visualization, AI assistance, quoting, CRM, and analytics. SimFlow is operated by Aiti commerce, MB ("SimFlow," "we," "us," or "our"), located at Parkūnkiemio 19, Vilnius, Lithuania, LT-12120.
By accessing or using our platform, you agree to be bound by these Terms.
2. Definitions
- Platform: The SimFlow application, including all software, AI tools, and interfaces.
- Customer (Retailer): The business entity subscribing to SimFlow to sell golf simulators.
- End User: The retail customer interacting with the configurations generated by the Customer.
3. Eligibility & Accounts
You must provide accurate information when creating an Account. You are responsible for safeguarding your login credentials. Sharing accounts between individuals is strictly prohibited.
4. Use of the Platform
Permitted Use: Use of setup wizards, configuration engines, and AI assistants for legitimate business purposes.
Prohibited Use: Reverse engineering the platform, abusing AI endpoints, or engaging in illegal activities.
5. Customer Content & Data
Customers retain all ownership rights to their proprietary product data, branding, and customer lists uploaded to the Platform ("Customer Content"). SimFlow retains all rights, title, and interest in and to the Platform's underlying technology, AI algorithms, software, and generalized analytical data derived from platform usage. You grant SimFlow a non-exclusive license to use, host, and process Customer Content solely as necessary to provide the services.
6. AI Features & Limitations
SimFlow incorporates advanced AI for decision-support and configuration assistance. These tools are advisory only. AI outputs may contain inaccuracies regarding physical constraints or pricing. The Customer must independently verify all AI-generated quotes and technical specifications before presenting them to an End User.
7. Product Recommendations & Quotes
The Platform provides tools for generating product recommendations and quotes based on inputs provided by the Customer or End User. SimFlow does not guarantee the accuracy, availability, or suitability of recommended products. The Customer is solely responsible for final offers, pricing, and fulfillment of any quotes generated through the Platform.
8. Subscriptions & Fees
Access to the Platform is provided on a setup and subscription basis. Customers agree to pay all applicable fees as specified in their selected plan. Fees are non-refundable except as required by law. SimFlow reserves the right to modify pricing with prior notice.
9. Implementation & Customization
Any custom implementation, integration, or configuration services requested by the Customer may be subject to separate statements of work and additional fees. SimFlow will provide standard onboarding support as outlined in your subscription plan.
10. Integrations & Third-Party Services
The Platform may integrate with third-party CRM, ERP, or payment gateway services. SimFlow is not responsible for the performance, security, or data practices of these third-party services. Customers must ensure their use complies with the respective third-party terms of service.
11. Intellectual Property
All rights, title, and interest in and to the Platform (including algorithms and AI tech) are and will remain the exclusive property of SimFlow. Customers retain ownership of their proprietary Customer Data uploaded to the platform.
12. Confidentiality
Both parties agree to maintain the confidentiality of any proprietary information shared during the course of the business relationship. This includes pricing, technical documentation, and business strategies. Confidential information shall not be disclosed to third parties without prior written consent.
13. Data Protection
SimFlow handles personal data in accordance with its Privacy Policy. By using the Platform, you consent to the collection and processing of data as described therein. Customers are responsible for ensuring they have the necessary rights and consents to process End User data through the Platform.
14. Availability & Support
SimFlow strives to maintain high availability of the Platform but does not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance. Technical support is provided based on the Customer's subscription tier.
15. Suspension & Termination
SimFlow may suspend or terminate access to the Platform if a Customer violates these Terms, fails to pay subscription fees, or engages in activities that threaten the security or integrity of the service. Upon termination, Customers will lose access to the Platform, and data retention will follow our standard policies.
16. Warranties & Disclaimers
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." SIMFLOW EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
17. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SIMFLOW SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES.
18. Indemnification
Customers agree to indemnify and hold harmless SimFlow, its affiliates, and employees from any claims, damages, or expenses arising from the Customer's use of the Platform, violation of these Terms, or infringement of any third-party rights.
19. Changes to Terms
SimFlow reserves the right to modify these Terms at any time. We will notify Customers of significant changes via email or platform notifications. Continued use of the Platform constitutes acceptance of the modified Terms.
20. Governing Law & Disputes
These Terms shall be governed by the laws of [Insert Jurisdiction]. Any disputes arising under these Terms shall be resolved through binding arbitration in accordance with the rules of the [Insert Arbitration Body], rather than in court.
21. Contact
If you have any questions about these Terms, please contact us at:
